“There are three key areas of focus when developing objectives and measures for the Learning and Growth perspective and they are: human capital, information capital, and organizational capital.” Human capital: Pope John Paul II wrote in 1991: “Whereas at one

“These four clusters you ensure your Internal Processes are both efficient and effective, resulting in satisfied and loyal customers and creating value for your shareholders.” Operations Management: The most basic of the four clusters, Operations Management processes relate to the

I am continuing my lesson to learn the balanced scorecard.  Next up is the customer perspective. “Who are our customers?” “What do those customers expect or demand from us?” “What is our value proposition in serving our customers?” value proposition

I have completed my first paper of my senior seminar.  These are the basic keypoints of the financial perspective: - Mission and vision is crucial for planning the financial perspective. - Create value for shareholders - Drive revenue growth -